Shipping policy

Thank you for shopping with IndoRags!

We’re committed to delivering high-quality, custom-printed products made especially for you.

Since all our products are made to order, your purchase goes through two key stages: Production and Shipping.

1. Production & Fulfillment

- Made-to-Order: Every item is custom-printed after your order is placed.

- Processing Time: Most orders are fulfilled within 2–7 business days, depending on the product type and demand.

- Automatic Submission: Orders are automatically sent to production upon purchase to ensure quick fulfillment.

2. Shipping & Delivery

- Shipping Method: We currently offer standard shipping only (no express shipping).

- Estimated Shipping Time (U.S.): Once shipped, deliveries typically arrive within 3–5 business days.

- Total Delivery Time: Please allow 5–12 business days from your order date for delivery.

- International Shipping: Delivery times vary by destination. Customs duties, import taxes, or fees may apply and are the buyer’s responsibility.

- Free Shipping: Enjoy free standard shipping on all orders over $50.

Note: Delivery times are estimates and may be affected by carrier delays, holidays, or weather conditions.

3. Shipping Costs

- Shipping costs are calculated at checkout based on product type and quantity.

- Multiple items may ship separately from different fulfillment centers at no extra cost.

- Free shipping automatically applies to eligible orders over $50.

4. Tracking Orders

- You’ll receive an email with a tracking number once your order ships.

- Tracking updates may take up to 48 hours to appear after shipment.

5. Lost, Damaged, or Incorrect Orders

We follow Printify’s replacement and refund policy to ensure customer satisfaction.

- Damaged, Defective, or Incorrect Items:
If your order arrives damaged, defective, or incorrect, contact us at support@indorags.com within 30 days of delivery.
Include your order number and clear photo proof of the issue.
Once verified, we’ll arrange a free replacement or refund.

- Lost Packages:
If your package is lost in transit, contact us immediately so we can file a claim and issue a replacement.

- Wrong Size, Color, or Change of Mind:
Because all products are custom-printed on demand, we cannot accept returns or exchanges for reasons such as ordering the wrong size, color, or simply changing your mind. Please review your order carefully before checkout.

- Incorrect Address:
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or undeliverable addresses may require an additional reshipping fee.

Contact Us

If you have questions about your order or shipping status, please reach us at:
📧 support@indorags.com